We have created an icon key to make it easier to identify the things you may find important in your purchasing choice and to help let you know what sort of skill development the toys can assist with when your child is playing with the product.
*This information is provided for help with normal development and safety measures should always be taken to ensure children are playing with age appropriate toys (e.g. don't let a small child who is likely to swallow toys to play with an item that carries the Not for under 3 icon).
Fair trade - products that have been produced in factories/workshop/communities that have fair and safe working conditions
Environmentally friendly - products have been produced using environmentally friendly materials and/or have made significant modifications to the production/manufacturing process to minimise the impact on the environment
Organic materials - products that are either 100% organic materials or predominately made from organic materials - we will include in the product information all the organic materials.
Recycled materials - product is predominately made up of recycled materials - we will include in the product information all of the product parts that contain recycled materials
Non toxic materials - products made entirely of non toxic materials - we will ensure all ingredients/product materials are included in the product description tabs and the safety requirements they meet (e.g. FDA safety)
Not for under 3 - products contain small materials which are not safe for children under 3 years of age. These products are not recommended for children under 3 years old.
Australian made - products that are made within Australia.
Fine motor skills - toys carrying this icon can be helpful in developing fine motor skills - the co ordination of the muscles within the fingers, hand and arm that help to manipulate and control objects/tools/materials.
Gross motor skills - toys carrying this icon can be helpful to develop gross motor skills - the the co ordination of the large muscles within the legs, arms or whole body and help us move (e.g. running, jumping, climbing, balancing and physical activity)
Communication skills - toys carrying this icon can be helpful in developing verbal and non verbal communication skills (ability to read, write, speak, gestures and use of facial expressions). It is also about developing social relationships with friends and family.
Emotional skills - toys carrying this icon can be helpful in developing the ability for children to express their thoughts and feelings and recognise these feelings themselves. Once children are able to recognise these feelings, it is also important for them to learn the appropriate way to respond to them (e.g. not ok to hit when angry). It is also about developing confidence, self reliance and independence that all lead to better mental health.
Sensory skills - toys carrying this icon can be helpful in developing the sensory system - taste, touch, smell, hearing, sight and the movement based senses - proprioception (in our joints/muscles that lets us know if our body parts are straight or bent) and vestibular (helps keep our balance).
Thinking and problem solving skills - toys carrying this icon can be helpful in developing the way the brain processes more complex information and then how it responds to this information to help build things like intelligence, memory, creative thinking, imaginative thinking and the ability to complete daily tasks that allow us to function in a community.
Due to the current climate with COVID19, we are minimising the time we are out and about and can currently only ship orders on TUESDAYS and WEDNESDAYS. If your order is urgent, please select express shipping.
During busy periods shipping times may be extended - please place a comment in the notes section of your order if you need the item by a specific time and ensure you select express shipping.
All orders are shipped with Australia Post unless they are bulky in which case we will contact you if another shipping service is required. You will receive tracking numbers with all orders placed.
Shipping within Australia
Flat rate of $10.00* - standard shipping within Australia only, using Australia Post with tracking
Free if you spend over $150* in one transaction (after discount is applied) - standard shipping within Australia only, using Australia Post with tracking.
Express Post can be organised for a flat rate of $15.00 for next business day delivery*+
Flate Rate + Signature on Delivery $12.95* - standard shipping within Australia only, using Australia Post.
Insurance cover is provided for all parcels up to the value of $100. If you require insurance on your delivery, please contact us for a quote and we can organise an invoice to include the cost of shipping and insurance.
*unless your order is heavy (greater than 2kg) or very bulky (awkward shapes that just don’t want to squish into a box). We are unable to offer Express Post delivery for parcels that exceed these requirements. In this instance, we will contact you if your parcel exceeds these requirements to organise an alternative delivery option (if available) or additional charges may apply.
+Australia Post guaranteed next business day delivery within the Express Post delivery network. To view Australia Post’s Express Post delivery network, click here (please note, you will be redirected to Australia Post website).
Shipping to New Zealand
Flat Rate of $20* - standard shipping using Australia Post or DHL including tracking.
*unless your order is heavy (greater than 1.5kg) or very bulky (awkward shapes that just don't want to squish into a box). If you require insurance for your parcel delivery, please contact us for a quote and we can do up an invoice for you that includes this.
We want to share the Wild and Whimsical Things love around, so we want to offer International shipping to our customers on the other side of the world. At the moment, we are unable to offer shipping to the USA or Canada but please feel free to contact us in case this changes and we can update you.
If you want to make a purchase from overseas, please send us an email with the items you are wanting to purchase from the shop and we can give you a quote for shipping to your country. Previously we did a Flat Rate, but due to the nature of our products, the pricing was quite variable and we want to offer the best shipping price we can.
Email: email@example.com or +61 427 183 399
Please note that all bulky and heavy items are not eligible for International shipping. We provide a little note on our products if they are excluded from International delivery.
Important: Wild and Whimsical Things are unable to take responsibility for any additional taxes or import duties that may occur in transit and/or delivery of our packages. Please contact your local customs (most have information available on their website), who may be able to give you more guidance on what sort of charges you may incur.
Please read the information in the description boxes before making a decision to purchase. If you have any questions, make sure you contact us to clarify before purchasing. You can contact us via email or phone: firstname.lastname@example.org or +61 427 183 399.
Exchange & Refund Policy
We can offer a change of mind on purchases (at our discretion), provided you contact us within 14 days of receiving your order, the products are returned in an unused, unworn and resalable condition with all tags and labels intact (including original packaging). If your item is faulty, please do not send your purchase back to the manufacturer, contact us via email or phone to arrange an exchange/refund - email@example.com or +61 427 183 399. We are unable to provide refunds for gift cards if you change your mind.
You will need to provide a copy of the valid receipt with the returned product.
Please see our more detailed policy at www.wildandwhimsicalthings.com.au/return-refund-and-exchange-policy, where you will also find information regarding the process to return the products to Wild and Whimsical Things.
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