We have created an icon key to make it easier to identify the things you may find important in your purchasing choice and to help let you know what sort of skill development the toys can assist with when your child is playing with the product.
*This information is provided for help with normal development and safety measures should always be taken to ensure children are playing with age appropriate toys (e.g. don't let a small child who is likely to swallow toys to play with an item that carries the Not for under 3 icon).
Fair trade - products that have been produced in factories/workshop/communities that have fair and safe working conditions
Environmentally friendly - products have been produced using environmentally friendly materials and/or have made significant modifications to the production/manufacturing process to minimise the impact on the environment
Organic materials - products that are either 100% organic materials or predominately made from organic materials - we will include in the product information all the organic materials.
Recycled materials - product is predominately made up of recycled materials - we will include in the product information all of the product parts that contain recycled materials
Non toxic materials - products made entirely of non toxic materials - we will ensure all ingredients/product materials are included in the product description tabs and the safety requirements they meet (e.g. FDA safety)
Not for under 3 - products contain small materials which are not safe for children under 3 years of age. These products are not recommended for children under 3 years old.
Australian made - products that are made within Australia.
Fine motor skills - toys carrying this icon can be helpful in developing fine motor skills - the co ordination of the muscles within the fingers, hand and arm that help to manipulate and control objects/tools/materials.
Gross motor skills - toys carrying this icon can be helpful to develop gross motor skills - the the co ordination of the large muscles within the legs, arms or whole body and help us move (e.g. running, jumping, climbing, balancing and physical activity)
Communication skills - toys carrying this icon can be helpful in developing verbal and non verbal communication skills (ability to read, write, speak, gestures and use of facial expressions). It is also about developing social relationships with friends and family.
Emotional skills - toys carrying this icon can be helpful in developing the ability for children to express their thoughts and feelings and recognise these feelings themselves. Once children are able to recognise these feelings, it is also important for them to learn the appropriate way to respond to them (e.g. not ok to hit when angry). It is also about developing confidence, self reliance and independence that all lead to better mental health.
Sensory skills - toys carrying this icon can be helpful in developing the sensory system - taste, touch, smell, hearing, sight and the movement based senses - proprioception (in our joints/muscles that lets us know if our body parts are straight or bent) and vestibular (helps keep our balance).
Thinking and problem solving skills - toys carrying this icon can be helpful in developing the way the brain processes more complex information and then how it responds to this information to help build things like intelligence, memory, creative thinking, imaginative thinking and the ability to complete daily tasks that allow us to function in a community.
Once you place your order on our website, we will begin to process it within one business day. We aim to ship your lovely items within 1-2 business days after your order is placed, as long as the order is in stock (we will contact you as soon as possible if it’s not!). Any order that is placed on a weekend or public holiday within Victoria, will be processed the following business day.
During busy periods such as Easter, Christmas and during our sales periods, please allow an addition 1-2 days for your order to be packed up and shipped on its way as there is only one person behind this computer packaging all of your beautiful orders up.
We will notify you by email or phone if we are aware of any delays that are expected.
While we want to let you know EXACTLY how long it will take for your beautiful package to get to you, it’s just not possible for us to guarantee delivery times or delivery dates as we don’t personally deliver your items (we rely on the lovely services of Australia Post).
If you are concerned/worried about how long your package is taking, please do not hesitate to contact us. We will try our best to get you all the information you need and provide tracking with all parcels to help minimise any issues experienced.
We like to keep you in the know about what is happening with your order, so expect an email from us notifying you that your parcel is on its way, along with its tracking number (in case you want to keep a close eye on it).
Shipping within Australia
Flat rate of $10.00* - standard shipping within Australia only, using Australia Post with tracking
Free if you spend over $150* in one transaction (after discount is applied) - standard shipping within Australia only, using Australia Post with tracking.
Express Post can be organised for a flat rate of $15.00 for next business day delivery*+
Flate Rate + Signature on Delivery $12.95* - standard shipping within Australia only, using Australia Post.
Insurance cover is provided for all parcels up to the value of $100. If you require insurance on your delivery, please contact us for a quote and we can organise an invoice to include the cost of shipping and insurance.
*unless your order is heavy (greater than 2kg) or very bulky (awkward shapes that just don’t want to squish into a box). We are unable to offer Express Post delivery for parcels that exceed these requirements. In this instance, we will contact you if your parcel exceeds these requirements to organise an alternative delivery option (if available) or additional charges may apply.
+Australia Post guaranteed next business day delivery within the Express Post delivery network. To view Australia Post’s Express Post delivery network, click here (please note, you will be redirected to Australia Post website).
Shipping to New Zealand
Flat Rate of $20* - standard shipping using Australia Post or DHL including tracking.
*unless your order is heavy (greater than 1.5kg) or very bulky (awkward shapes that just don't want to squish into a box). If you require insurance for your parcel delivery, please contact us for a quote and we can do up an invoice for you that includes this.
We want to share the Wild and Whimsical Things love around, so we want to offer International shipping to our customers on the other side of the world. At the moment, we are unable to offer shipping to the USA or Canada but please feel free to contact us in case this changes and we can update you.
If you want to make a purchase from overseas, please send us an email with the items you are wanting to purchase from the shop and we can give you a quote for shipping to your country. Previously we did a Flat Rate, but due to the nature of our products, the pricing was quite variable and we want to offer the best shipping price we can.
Email: email@example.com or +61 427 183 399
Please note that all bulky and heavy items are not eligible for International shipping. We provide a little note on our products if they are excluded from International delivery.
Important: Wild and Whimsical Things are unable to take responsibility for any additional taxes or import duties that may occur in transit and/or delivery of our packages. Please contact your local customs (most have information available on their website), who may be able to give you more guidance on what sort of charges you may incur.
Pre-orders and Backorder shipping times
If you placed a pre-order or back order for a product, we are unable to give you specific shipping/delivery times as each brand varies in the time it takes to place the wholesale order and to deliver that order to Wild and Whimsical Things.
We will attempt to give you an estimate, but please keep in mind that it is an estimate only (e.g. some international brands may take longer if there are any issues passing through customs, some products are handmade by other small business owners). Please feel free though, to contact us if you want an update on your order.
If you placed a regular order with your pre order/back order, these items will be set aside and shipped once your pre order/back order product arrives. If you need your regular order before that time, please purchase separately.
Please read the information in the description boxes before making a decision to purchase. If you have any questions, make sure you contact us to clarify before purchasing. You can contact us via email or phone: firstname.lastname@example.org or +61 427 183 399.
Exchange & Refund Policy
We can offer a change of mind on purchases (at our discretion), provided you contact us within 14 days of receiving your order, the products are returned in an unused, unworn and resalable condition with all tags and labels intact (including original packaging). If your item is faulty, please do not send your purchase back to the manufacturer, contact us via email or phone to arrange an exchange/refund - email@example.com or +61 427 183 399. We are unable to provide refunds for gift cards if you change your mind.
You will need to provide a copy of the valid receipt with the returned product.
Please see our more detailed policy at www.wildandwhimsicalthings.com.au/return-refund-and-exchange-policy, where you will also find information regarding the process to return the products to Wild and Whimsical Things.
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