Shipping Information

Shipping Information

Date last reviewed:  17th April, 2015.

 

Once you place your order on our website, we will begin to process it within one business day.  We aim to ship your lovely items within 1-2 business days after your order is placed, as long as the order is in stock (we will contact you as soon as possible if it’s not!).  Any order that is placed on a weekend or public holiday, will be processed the following business day.  

Wild and Whimsical Things will notify you by email or phone if we are aware of any delays that are expected.

 

While we want to let you know EXACTLY how long it will take for your beautiful package to get to you, it’s just not possible for us to guarantee delivery times or delivery dates as we don’t personally deliver your items (we rely on the lovely services of Australia Post).

 

If you are concerned/worried about how long your package is taking, please do not hesitate to contact us.  We will try our best to get you all the information you need and provide tracking with all parcels to help minimise any issues experienced.

 

We like to keep you in the know about what is happening with your order, so expect an email from us notifying you that your parcel is on its way, along with its tracking number (in case you want to keep a close eye on it).

 

Shipping within Australia

Flat rate of $10.00* - standard shipping within Australia only, using Australia Post with tracking

OR

Free if you spend over $150* in one transaction (after discount is applied) - standard shipping within Australia only, using Australia Post with tracking.

 

Express Post can be organised for a flat rate of $15.00 for next business day delivery*+ 

 

*unless your order is heavy (greater than 3kg) or very bulky (awkward shapes that just don’t want to squish into a box).  We provide a note on our products if they are greater than 3kg or bulky, but Shopify will also calculate the total weight and notify you at checkout if your total order will be greater than 3kg.

+Australia Post guaranteed next business day delivery within the Express Post delivery network.  To view Australia Post’s Express Post delivery network, click here (please note, you will be redirected to Australia Post website).

 

International Shipping

We want to share the Wild and Whimsical Things love around, so we want to offer International shipping to our customers over the other side of the world.

Please note that all bulky and heavy items are not eligible for International shipping.  We provide a little note on our products if they are excluded from International delivery.

 

Country

Standard Shipping -

Air Mail ($AUD)

Tracked Shipping -

Pack and Track Shipping ($AUD)

Estimated Delivery Times

(from Australia Post)

New Zealand

 $15 flat rate 

 $25 flat rate

 3-10 business days*

USA

Canada

 $30 flat rate

$40 flat rate

 3-10 business days*

United Kingdom

France

Germany

Ireland

Netherlands

Spain

Sweden 

$45 flat rate 

$55 flat rate

3-10 business days* 

China

Japan

Hong Kong 

 $25 flat rate

$35 flat rate

 3-10 business days*

Malaysia

Singapore

Republic of Korea 

 $30 flat rate 

$40 flat rate

 3-10 business days*

Belgium

Denmark

Estonia

Croatia

Hungary

Malta

Slovenia

Poland

Portugal 

$50 flat rate 

$60 flat rate

3-10 business days* 

Israel

Lithuania 

 $55 flat rate

$65 flat rate

3-10 business days*

 

If your country isn’t listed here, or these shipping methods don’t suit your needs (e.g. you want it ASAP!), please contact us before purchasing, via email or phone, and we will see what we can arrange:  hello@wildandwhimsicalthings.com.au or +61 427 183 399

*Standard delivery times between metropolitan areas of major cities and excludes times in customs if applicable.

 

Important:  Wild and Whimsical Things are unable to take responsibility for any additional taxes or import duties that may occur in transit and/or delivery of our packages.  Please contact your local customs (most have information available on their website), who may be able to give you more guidance on what sort of charges you may incur.

 

Pre-orders and Back order shipping times

If you placed a pre-order or back order for a product, we are unable to give you specific shipping/delivery times as each brand varies in the time it takes to place the wholesale order and to deliver that order to Wild and Whimsical Things. 

 

We will attempt to give you an estimate, but please keep in mind that it is an estimate only (e.g. some international brands may take longer if there are any issues passing through customs, some products are handmade by other small business owners).  Please feel free though, to contact us if you want an update of your order.

 

If you placed a regular order with your pre order/back order, these items will be set aside and shipped once your pre order/back order product arrives.  If you need your regular order before that time, please purchase separately.

 

Please read the information in the description boxes before making a decision to purchase.  If you have any questions, make sure you contact us to clarify before purchasing.  You can contact us via email or phone:  hello@wildandwhimsicalthings.com.au or +61 427 183 399.